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Customer Service

  • Shipping & Delivery

    Standard ground shipping within the contintental US is FREE for orders over $50.

    Please refer to the chart below for shipping costs (continental US - See checkout for other regions)

    $0.01 - $19.99 $20.00 - $39.99 $40.00 - $49.99 $50.00 and up
    Standard 9.99 14.99 19.99 Free
    Expedited 24.99 29.99 34.99 39.99

    We ship most orders within 2 business days. Ground shipping takes usually 3 to 7 days. Expedited shipping usually takes 2 to 3 days. We ship to the Continental US only. *Please note: Free shipping may not be valid or combinable with other offers or promotions. A shipping charge may still be incurred after discounts are applied, even if the order exceeds $50. Surcharges may apply for special handling and delivery. Any additional charges will be noted in the product details.

  • Privacy & Security

    Here at NiftyChick, we realize that you are concerned about safeguarding your online privacy. When you shop with us you can rest assured that we are dedicated to protecting any personal information we obtain from you. Our Privacy Policy is designed to answer your questions regarding online privacy and security. What personal information about customers does NiftyChick gather? You can visit our sites without any need to register with us. However, most of our sites contain special sections and privileges for users who do register. During the registration process, we store your name, e-mail address and zip code. During the ordering process, we obtain information such as your mailing address, billing address, and phone number. This information is not shared with outside companies. Our web server will automatically collect standard anonymous information (such as web log data and IP addresses). This information, which is never shared outside of NiftyChick, helps us spot trends, improve our products, and improve the functionality of our website. Like all retail websites, we use cookies to store your preferences and to help us remember you as a user when you make return visits to the website. We also use cookies to record session information such as items saved to your shopping cart(s), the different web pages you view on our website, and the last website you visited prior to visiting ours. How can I change my personal information? At any time, you can review and modify the information you gave us during the registration process. Just go to your account page. There, you have the option of looking over the information that you gave us and changing or updating that information if desired. How will I be notified if your Privacy Policy changes? We may amend our Privacy Policy at any time. If we make any material changes in the way we collect or use your personal information, we will notify you by sending you an e-mail at the last e-mail address you provided us, and/or by prominently posting notice of the changes on our website.

  • Returns & Replacements

    We gladly accept returns of unused and unworn merchandise within 30 days from when the order ships and/or the return window specified in the product details. ** We’ve included a prepaid return-shipping label with your shipment. For free returns, use our pre-paid return label and choose to have your return refunded in the form of a store credit or to have the payment (minus the cost of return shipping) refunded to your credit card. Just complete and include the return form with your items in the original packaging with all accompanying materials. Please note that you are always welcome to provide your own return postage instead.

    ** Please note: exceptions may apply. Final sale merchandise will be indicated in the product details.

    Please allow 10 business days for transit plus an additional 7 days for the return to be processed and refunded. We will notify you via email when this process is complete. If you are returning an item that arrived damaged, sent in error or if you have any questions regarding the return process, please don’t hesitate to contact us at If you would like to speak with one of our knowledgeable customer service representatives, call us at (800) 360-7011, Monday-Friday, from 9:00 a.m. to 5:00 p.m., EST.

  • If you have questions, please email or call us at (800) 360-7011, Monday-Friday, from 9:00 a.m. to 5:00 p.m., EST.